We used the Hertz satellite office in Victor at Austin Spencer Collision. I've never done that before but it worked out great. The rental agent brought the car and was extremely helpful during the process. He took time to explain what I needed to know and answer my questions about the car. The car was perfect for our trip.
My credit card number was stolen by hertz somehow. I rented a car for two days on June 6th-June 8th. All summer I have been fighting with my credit card company, Hertz and their third party billing due to Hertz cars being rented in my name with my card all over the United States. Hertz has taken no responsibility. Every time I called them they said to call the police there is absolutely nothing they can do. One employee laughed and told me " this happens all the time " another told me " he's never heard of anything like this happening! " Needless to stay hertz is blocked from making charges to my account and I will never rent from them again. Buyer beware! I believe their line has been compromised or there's a shady employee... but I guess I don't really know because they didn't help me in anyway.
Great place, no long wait periods and good cars.
This experience went from good to bad really quickly. I booked a car for pick up at 9:00 AM last week and arrived punctually. When I arrived, the car wasn’t ready yet and the staff member I was speaking to (who was very friendly, I must add) assured me that my car would be ready shortly. I ended up waiting for about a half an hour until they finally told me that my car was ready. I went out to have a look around it and the worker told me that the driver’s seat was a little bit wet considering that he had just washed it and that he’ll leave some towels in the car that I can sit on. From his description, I figured that it wouldn’t be a problem and that there was only minor wetness, thanked him and put my bags in the car to start on my way. Immediately as I sat down on the seat, wetness started soaking through the bottom of my pants. Knowing that I had a 90 minute dive ahead of me, this wasn’t going to be acceptable. I went in to the office and explained that it wouldn’t be possible for me to drive this car with a sopping wet seat and asked if they had a couple of bath towels that I could borrow instead (the towels they gave me were small, thin towels used for wiping windows). They didn’t have any other towels, but offered me a different car altogether, so we went out to do the necessary inspection on this other car. I’d like to add that two of the workers were talking about this specific car to each other earlier on in the office and one of them said that he had the understanding that the car shouldn’t be rented out and the other worker said that it should be fine. I asked the worker if this car was suitable for being rented out and she assured me that it was. Anyway, we walked around the car together to mark where the damages were. I was amazed to see how many imperfections this car had. There were dents or scratches literally on every side of the car. Not only that, but it was blatantly evident that a thief had tried breaking into the driver’s side door at some point considering that there was significant damage along the driver’s side door and in the doorframe. When I opened the door, I was in awe at how filthy the interior of the car was. There were significant stains on ALL seats of the car and looked like it had never been cleaned before. Because I was already pressed for time, I reluctantly accepted the car and was out of the parking lot 45 minutes after I had arrived to pick my car up. As soon as I had left the parking lot, the digital gas gauge had already gone down one bar. Soon after that, I noticed that the car had alignment issues and constantly pulled to the right side. Overall, I had this car for 10 days total and had no pleasure in driving it. Upon returning the car to Hertz, I explained my dissatisfaction to them and the only response I received was a simple “sorry”. Needless to say, I certainly won’t be doing business with Hertz again.
We will definitely rent from Hertz again.
Nice people. They actually answer the telephone! Without a voice mail! And the person you speak to is in Fairport, not in the Phillipines. Wow. I'm happy to rent a mule from them if they answer the phone.
Hertz is a US Car Rental based in Fairport, New York. Hertz is located at 1177 Fairport Rd, Fairport, NY 14450, USA.
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